We take internet security and anti fraud issues seriously and are commited to ensuring your information is stored and handled safely and privately. We use the industry standard SSL (Secure Sockets Layer) secure server to ensure private information and credit card details are transmited securely across the internet. Your credit card information is processed securely via a third party payment provider called SecPay.

Your credit card and bank account details may be stored by us in an encrypted format for up to 14 days or until your order is processed or cancelled. This information is required by us to set up the tariff contract Direct Debit between you and the Network Provider. The credit card information can be used as proof of identity by the Network.

PowerupMobile.com conforms to the UK Data Protection Act. Any information you provide is handled with strict confidence and is stored in a secure location. Your details will not be disclosed in any way to any persons outwith PowerupMobile.com.

Anti Fraud Policy
The mobile phone industry is particularly vulnerable to fraud and PowerupMobile.com take several measures to limit the exposure of our customers, the general public whose stolen credit card details may be used in fraudulent transactions, and also ourselves who are the final victim in the fraud chain through chargebacks.

Our anti fraud measures include:

- CV2/AVS Checks
All card transactions are checked for their 3 or 4 digit security number and also that the billing address matches the address of the card registered with the bank. Please ensure you use the exact address stored by your bank as your billing address.

- 3D Secure - Verified by Visa & MasterCard SecureCode
The 3D Secure system has been set up by the major credit card companies to combat fraud. It requires that customers register a password against their card making it more difficult for fraudsters to use a stolen card. We recommend all customers register their cards and set up a password as soon as possible to protect themselves on all major web sites from fraud. To register please visit Verified by Visa or MasterCard SecureCode and protect your card today.

- The 3rd Man Fraud Screening
The 3rd Man is a system that collects orders on transactions from a large number of retailers and compares them for indicators of fraud such as a card that is not used regularly, all of a sudden being used for several orders totalling several thousand pounds.

- Manual Screening
All orders are manually screened by our experienced team for suspicious activity, multiple orders from the same IP address using different credit cards and identities, email and phone numbers that do not exist and are not registered to the genuine card holder, our own database of fraud attempts plus other tell tale signs of fraud.

- Police Reporting
Any supicious activity and chargebacks are reported to the police, genuine card holders and banks in attempt to protect law abiding citizens and to aid the police in apprehending petty and organised criminals.

Anti Fraud Procedures
As you can see we have a number of systems in place which need to be checked before every order is processed. To streamline your order please use the exact billing address of the card and have your items delivered to this address

If you fail any of the checks above or you request delivery to an alternative address your order may be delayed and we may ask you for proof of identity (passport or photographic driving licence) and proof of billing address (utility bill, landline phone bill, council tax statement, bank statement, driving licence). Please have these documents ready so that we can process your order quickly and do not be offended if we ask you for additional information - our staff are following strict procedures

We also reserve the right to refuse to process any order we deem suspicious or to only ship to verified billing addresses.